RTF Support

Customer satisfaction through Assisted Help and Self Help resources

RTF maintains outstanding levels of support and customer satisfaction through Assisted Help and Self Help resources. Customers receive support via phone, email, and web services. RTF provides assistance with initial product deployment and configuration, answers questions related to product features, diagnoses/corrects assembly errors and provides configuration or troubleshoots workarounds when applicable.

Assisted Help
RTF provides real-time support when you are unable to address a problem successfully on your own or have a question that is not answered through Self-Help resources.

  • Request assistance from RTF technical support via email at support@
  • File a Support Case
  • Call toll free Tech Support for RTF Global customers: 888-826-7773
Self Help

While we pride ourselves on fast and accurate responses to customer questions and challenges, we provides an array of resources to enable you to find answers and resolve problems on your own, without having to contact Technical Support.

Please note for high priority cases, customers are encouraged to contact RTF via our toll free phone number.  All email incident reports are logged into the RTF support case database and are addressed based upon the priority.

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