RTF products, such as the Vise5 system, are intuitive and simple to install along with easy to maintain. Full operational instructions are provided with each assembly and when further assistance our clarification is required we direct our customers towards two RTF Support resources.
RTF maintains outstanding levels of support and customer satisfaction through Assisted help and Self help resources. Customers receive support via phone, email, and web services. RTF provides assistance with initial product deployment and configuration, answers questions related to product features, diagnoses/corrects assembly errors and provides configuration or troubleshoots workarounds when applicable.
Our company also supplies, custom instructions along with private portals for our larger customers to ensure full optimism of their retail display security investment over the lifetime of the installation.
While we pride ourselves on fast and accurate responses to customer questions and challenges, we provides an array of resources to enable you to find answers and resolve problems on your own, without having to contact Technical Support.
- Go to our Customer portal
Please note for high priority cases, customers are encouraged to contact RTF via our toll free phone number. All email incident reports are logged into the RTF support case database and are addressed based upon the priority.